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Customer Satisfaction Survey

Nuverb Systems Inc. strives to make great software.  We welcome your comments and suggestions so we can continue to improve our products.  After you have used Donarius® several times please print this survey, fill it out and send it back to us.  You can also fill out the survey by going to: www.donarius.com/support/don_survey2.html  (You will get $2.00 (+ taxes) off your activation code order if you send us a survey).

Name: ___________________________ Phone #: ____________
Serial #: A3 - _____ - _____    (click on Serial Number to see the serial #)

1. How many minutes did it take you to install Donarius®? _______

2. Approximately how many times did you use Donarius®? ______

3. How do you rate the program for ease of use?
 [] poor [] fair [] good [] excellent

4. How do rate the program for usefullness?
 [] poor [] fair [] good [] excellent

5. How do you rate the documentation that is included?
 [] poor [] fair [] good [] excellent
Did the program function as described in the documentation?  [] yes [] no
If no, explain: _______________________________________________________

6. Overall how do you rate this program
 [] poor [] fair [] good [] excellent

7. What do you like about this program? ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________

8. What do you NOT like about this program? ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________

9. How can this program be improved? ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________

10. Any other comments or suggestions: ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________

11. How do you currently track donations?
 [] manually  [] using: ___________________________ (name of software)
How much time does it take? ______ minutes per week

12. How much time does it take using Donarius®? ______ minutes per week

13. Describe any problems you may have had while using the program? ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________

14. Did you ever call Tech Support for assistance? [] yes [] no
If yes answer the following:
a) Was someone available to answer your call? [] yes [] no
If no what did you do:
 [] left a message [] called back later
 [] tried to solve it myself [] sent an email
b) How would you rate the service you received?
 [] poor [] fair [] good [] excellent
c) How many days did it take to resolve the problem? ________

15. Who would most likely use this program?
 [] envelope/financial secretary [] treasurer [] tellers

16. Would you prefer to:
 [] use pre-printed forms [] print tax receipts on 8.5" x 11" paper
 [] design your own tax receipts

17. How many members/donors do you have in your church or organization? _______


Please mail this survey to:

 Nuverb Systems Inc.
 27 Lawnview Dr.
 Toronto, ON  M2N 5J9
 Canada

You may also complete this survey online by going to: www.donarius.com/support/don_survey2.html


Thank you for your help.